SinkMount.com understands how important it is for you to receive your order fast. We will make every effort to process your order quickly and accurately.
Orders typically ship the next business day. All orders are shipped via FedEx unless you make other arrangements in advance via [email protected]. Deliveries are made Monday – Friday excluding holidays.
Ground: Up to 5 days within the US. Up to 8 days to Canada.
Express 2 Day: Up to 2 business days to US or Canada.
Express Overnight: The following business day to US or Canada.
Damaged Shipments
Please carefully inspect the package before signing for it. Try to open the box and visually inspect before signing. If you notice any visible damage on the outer packaging please make a note on the delivery receipt indicating it. Never sign for an item that is damaged – Simply refuse the delivery. If the driver does not allow you to open the box for inspection before signing please write this on the delivery receipt: “Damaged until further inspection”. Your signature is a binding contract, by signing without proper notation means that the shipment was delivered and received in good order and condition. If there are any damages you have 1 business day to inform us by email. Include a detailed description and images of the damage and outer packaging.
Order confirmation
As soon as you place your order you will receive an order confirmation e-mail. This means that we have received your order and charged your credit card for the purchase. As soon as we receive your order we automatically reach out to our suppliers to confirm that the product is in stock and available for immediate shipment. If your item is on backorder or unavailable we will reach out to you via e-mail and offer refund, replacement or back order.
Order Tracking
We will send you tracking information within 1 business day of your order shipping to the email address you provided during checkout. If you do not receive tracking information from us within six business days of your order feel free to follow up with us at [email protected]
For more information on cancelling an order, refunds and returns please visit our Return Policy.
