Customer Satisfaction Guarantee:
Your satisfaction is our top priority. If you’re not completely satisfied with your purchase or our service, we’re here to help.
Order Cancellation:
- If your order hasn’t shipped yet, contact us immediately for a full refund.
- If your order has shipped but you wish to cancel, refuse the package upon delivery. A 10% restocking fee plus shipping fees may apply.
Returns:
- You have 15 days from delivery to request a return. Products must be in original packaging and condition. Return shipping is your responsibility, and a 10% restocking fee plus original shipping fees may apply.
Exchanges:
- Within 15 days of delivery, contact us to initiate an exchange. No restocking fee applies. Return the unused product in its original packaging; you’re responsible for return and replacement shipping costs.
Shipping Damages:
- Inspect your item within 24 hours of receipt and inform us immediately of any damage with attached photos. You have up to 5 days after receipt to report damage.
Freight Deliveries:
- Inspect packages before signing. If you notice visible damage, note it on the delivery receipt or refuse delivery. If unable to inspect, note “Damaged until further inspection” on the receipt. Inform us within 1 business day of any damage via email with detailed description and images.
For further details, refer to our Shipping & Delivery Policy.
For more info on our Shipping & Delivery Policy.
